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CUSTOMER SUPPORT
Digital
Download Help
Find your files, download with confidence, and get back to creating.
Digital products only • No physical item is shipped
Your files, in three simple steps.
01
Check your email
Look for your order email and download links once payment is confirmed.
02
Download your files
Open the download link and save the files to your device.
03
Open and enjoy
Extract ZIP folders if included, then open the files in a compatible app.
Where can I find my downloads?
Start with your order email. If you used an account, check My Account → Downloads.
Before you download
Use the email address entered at checkout.
Check your spam or junk folder.
Save a backup copy of your files.
Check the product listing for file types and sizes.
Need a little help?
I haven’t received my download email
Check your spam folder and confirm the email used at checkout. If you still need help, contact us with your order number.
My download link isn’t working
Try opening the link in another browser. If it still doesn’t work, contact support with your order number and a brief description of the issue.
How do I open a ZIP file?
Download the ZIP file, locate it on your device, and extract its contents using your device’s built-in extraction tool or a compatible app.
Can I download on my phone or tablet?
Many digital files can be downloaded on phones and tablets. Check the product listing for file formats and use a compatible app to open them.
Which file should I use for printing?
Check the product listing for included formats and sizes. Choose the appropriate high-resolution file and follow your printer’s requirements.
What can I do with my purchased files?
Usage rights depend on the product’s license and listing. Review those terms before sharing, reselling, modifying or using files commercially.
NEED MORE HELP
Let’s get your download sorted.
Send us your order number, checkout email and a short description of the issue.
