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LEGAL
Privacy Policy
How we collect, use, and protect your information.
Last updated: October 11, 2026
ON THIS PAGE
PixelMarty (“PixelMarty,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, share, and protect information when you visit pixelmarty.com, create an account, place an order, purchase a digital product, request a custom design, contact us, or otherwise use our services. PixelMarty operates as an online business serving customers worldwide.
1. Information We Collect
Information you provide directly: We may collect your name, email address, billing and shipping address, telephone number, account details, custom-design instructions, uploaded files, product reviews, and messages you send to us.
Order and transaction information: When you make a purchase, we collect information about the products ordered, order value, delivery method, transaction status, refunds, and related customer-service activity.
Information collected automatically: When you visit our website, we may automatically collect your IP address, browser type, device information, approximate location, pages viewed, referring website, and interactions with our website through cookies and similar technologies.
Payment information: Payments may be processed by third-party payment providers such as Stripe, PayPal, and card-payment networks. PixelMarty does not directly store your complete payment-card details.
2. How We Use Your Information
We may use the information we collect to:
- Process, confirm, and fulfil your orders.
- Provide digital downloads and personalized or custom-design services.
- Manage your account and respond to your questions or requests.
- Process payments, refunds, returns, and order-related communications.
- Arrange production, shipping, delivery, and order tracking.
- Improve our website, products, designs, and customer experience.
- Detect fraud, misuse, security threats, and technical problems.
- Comply with applicable legal, tax, accounting, and regulatory requirements.
- Send promotional communications where permitted, with an option to unsubscribe.
3. Payments and Orders
Payment processing: Payments may be processed through third-party providers such as Stripe, PayPal, and participating card networks. The payment methods actually available will be displayed during checkout. These providers receive the information necessary to authorize and process your payment under their own privacy policies.
Order fulfilment: Some physical products may be produced, packaged, and shipped by third-party print-on-demand, production, fulfilment, or delivery partners. We may share your name, delivery address, contact details, and relevant order information with these partners only as necessary to complete your order.
Digital and custom products: We use order and contact information to provide digital downloads, communicate about custom-design requests, deliver completed files, and provide related customer support.
International orders: For international deliveries, order information may also be shared with shipping carriers, customs authorities, and other service providers when required for delivery or legal compliance.
4. Cookies and Analytics
PixelMarty may use cookies and similar technologies to operate the website, remember your preferences, understand website usage, improve performance, and support relevant marketing activities.
Essential cookies: These cookies support necessary functions such as the shopping cart, checkout, account login, security, and order processing.
Preference cookies: These cookies may remember choices such as language, region, currency, or previously selected settings.
Analytics cookies: If analytics tools are enabled, they may help us understand how visitors find and use our website, including pages viewed, approximate location, device type, and website interactions.
Advertising cookies: If advertising services are enabled, cookies may be used to measure campaigns and provide more relevant advertising, subject to your consent where required.
You can manage cookies through any cookie-consent controls available on our website or through your browser settings. Disabling essential cookies may prevent parts of the website from functioning correctly.
5. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Request access to the personal information we hold about you.
- Ask us to correct inaccurate or incomplete information.
- Request deletion of your personal information.
- Object to or request restriction of certain processing.
- Request a portable copy of eligible personal information.
- Withdraw consent where processing is based on consent.
- Opt out of promotional emails by using the unsubscribe link.
- Submit a complaint to the appropriate data-protection authority.
To exercise a privacy right, contact us at support@pixelmarty.com. We may request information necessary to verify your identity and process your request. Some rights may be limited where we must retain information to fulfil orders, prevent fraud, resolve disputes, or comply with legal obligations.
6. Legal Bases for Processing
Where applicable under data-protection law, PixelMarty processes personal information using one or more of the following legal bases:
Performance of a contract: We process information when necessary to accept payment, fulfil an order, deliver a digital product, provide a custom-design service, arrange production and shipping, or provide customer support.
Legitimate interests: We may process information to operate and improve our website, understand customer needs, prevent fraud, maintain security, resolve disputes, and protect PixelMarty’s legal and commercial interests, provided those interests are not overridden by your rights.
Consent: We may rely on your consent for optional cookies, certain marketing communications, or other activities where consent is legally required. You may withdraw your consent at any time.
Legal obligations: We may process and retain information when necessary to comply with applicable tax, accounting, consumer-protection, law-enforcement, and regulatory requirements.
7. How We Share Information
We may share personal information with trusted service providers only when reasonably necessary to operate PixelMarty and provide our services. These recipients may include:
- Payment processors and card networks.
- Print-on-demand, manufacturing, and fulfilment partners.
- Shipping carriers, delivery providers, and customs authorities.
- Website hosting, ecommerce, email, storage, and security providers.
- Analytics, advertising, and marketing providers where enabled.
- Professional advisers, including accountants, insurers, and legal advisers.
- Government authorities when disclosure is required by law.
We may also disclose information when necessary to prevent fraud, protect legal rights, enforce our terms, respond to lawful requests, or protect customers and the public.
If PixelMarty is involved in a merger, acquisition, financing, reorganization, or sale of assets, relevant information may be transferred as part of that transaction, subject to appropriate confidentiality and legal protections.
PixelMarty does not knowingly sell personal information for money. However, certain advertising or analytics activities may be legally considered “sharing” or “targeted advertising” in some jurisdictions. Where required, appropriate consent or opt-out controls will be provided.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing products and services, maintaining business and transaction records, resolving disputes, preventing fraud, and meeting legal obligations.
Retention periods may depend on:
- The type and sensitivity of the information.
- The duration of your customer account or relationship with us.
- The time necessary to complete an order or custom-design service.
- Applicable tax, accounting, consumer-protection, and legal requirements.
- The need to establish, exercise, or defend legal claims.
Order and transaction records may be retained for the period required by applicable financial, tax, and accounting laws. Account information may be retained until the account is deleted, subject to necessary legal records. Custom files and communications may be retained while the project is active and for a reasonable period afterward to provide support or resolve disputes.
When information is no longer required, we may delete it, anonymize it, or securely isolate it until deletion is possible.
9. Data Security
PixelMarty uses reasonable administrative, technical, and organizational safeguards intended to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
These safeguards may include secure website connections, controlled access, account authentication, trusted service providers, software updates, backups, and monitoring designed to identify suspicious activity.
Payment-card information is generally processed by third-party payment providers rather than being stored directly by PixelMarty.
No internet transmission, website, or storage system can be guaranteed to be completely secure. You are responsible for keeping your account credentials confidential and for notifying us if you suspect unauthorized access to your account.
10. International Data Transfers
PixelMarty serves customers internationally and may use service providers located in different countries. As a result, personal information may be processed or stored outside the country, state, province, or region where you live.
The privacy and data-protection laws of another country may differ from those in your location. Where required by applicable law, we will use appropriate safeguards for international transfers, which may include contractual protections, recognized transfer mechanisms, or transfers to countries considered to provide an adequate level of protection.
By using our services, your information may be transferred to the countries where PixelMarty’s hosting, payment, production, fulfilment, shipping, communication, and technology providers operate, subject to applicable legal requirements.
11. Children’s Privacy
PixelMarty’s website and purchasing services are not directed to children under the age of 13, or a higher minimum age where required by applicable local law.
We do not knowingly collect personal information directly from children without appropriate authorization. Products intended for children may be purchased by a parent, guardian, or other adult, but this does not mean that our website is directed to children.
If you believe that a child has provided personal information to us without appropriate permission, please contact support@pixelmarty.com. We will review the request and take reasonable steps to delete the information where required.
12. Third-Party Links and Services
Our website may contain links to third-party websites, social-media platforms, payment services, or other external services that PixelMarty does not control.
This Privacy Policy does not apply to the privacy practices, security, content, or services of those third parties. When you follow an external link or use a third-party service, your information will be handled according to that provider’s own privacy policy and terms.
We encourage you to review the privacy information of any third-party website or service before providing personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, business practices, technology, service providers, or legal obligations.
When we make changes, we will publish the revised Privacy Policy on this page and update the “Last updated” date at the top. If a change is material, we may provide additional notice through our website, account notification, or email where appropriate.
We encourage you to review this Privacy Policy periodically to remain informed about how PixelMarty handles personal information.
14. Contact Us
Privacy questions or requests?
If you have questions about this Privacy Policy, how PixelMarty handles personal information, or if you wish to exercise a privacy right, please contact us.
Email: support@pixelmarty.com
Website: https://pixelmarty.com
